Statements & Payments:

Utility bills are mailed on the first working day of each month. The charges for water, sewer, and refuse/recycling are based on actual usage calculated from the prior month’s meter reading. Payment is due on the 18th of the month unless the 18th falls on a weekend or federal holiday.

Online Statement & Paymentsrupixen-com-Q59HmzK38eQ-unsplash

Automatic Credit Card Payments

The City of Oxford Utility Department offers automatic bill payment by Visa, MasterCard or Discover. This feature is offered through our updated Smartbill webportal. You can create/update your account and sign up for credit card auto-pay HERE.

Automatic Checking or Savings Account Payments

The City of Oxford Utility Department offers the option of automatic bill payment via electronic debit.

Other Payment Options

  • Pay In-Person: Monday through Friday, 8 AM to 5 PM at the City of Oxford Municipal Building, 15 South College, Oxford, Ohio 45056
  • Pay Over the Phone: (513) 689-9006.
    • When you call, you will be prompted to:
        • Press '1' to hear your Account Balance and Make a Payment
        • Then you will be instructed to 'Enter your Account Number' using the keypad on your phone.
        • The system will then read the account number back, if it was entered correctly, you can press '1' to continue or '3' to re-enter the account number, if incorrect.
        • You will then be instructed to 'Enter your PIN' using the keypad on your phone.
        • The system will then read the PIN back to you. If it was entered correctly, you can press '1' to continue or '3' to re-enter the PIN number.
        • You will then be told your balance with the following prompts on what to do with the balance mentioned:
            • '1' - Pay the Total Amount
            • '2' - Pay a Different Amount
            • '3' - Return to Main Menu

Mail your payment to: City of Oxford, 15 South College Avenue, Oxford, Ohio 45056.

Refund Policy

Refunds for online payments made via the City’s website will be issued upon the request of the account holder when payments made result in a credit balance that exceeds $25 on the account. Refunds for card transactions will be issued to the card account.

For more information, please contact the Utility Division at (513) 524-5221.

Past Due Accounts

Your payment must reach our office by the due date in order to avoid any penalties. Once an account is in arrears, it is considered delinquent and is subject to termination. Arrears are defined as outstanding charges from both the current month and the previous month’s billing. A delinquent bill indicating the arrearage and any applied penalties will be mailed the day after the current month’s bill was due. To avoid termination, please pay the past due portion of your bill by the due date indicated on the bill. If it is not possible to pay on your account before the delinquent due date, please contact us for further information.

Automatic Checking or Savings Account Payments Form